Father's Day Restaurant Review

On Father’s day for this year as a family we decided to go to Baton Rouge near Scarborough Town Centre. The building where the Baton Rouge is in used to be a place called the old Scot’s House. Apparently it was a pretty well-known place, but where it was situated wasn’t that great for traffic, as far as I can tell. Until recently there wasn’t exactly a lot out there, since Scarborough Town Centre renovated & there are now box stores out along Progress RD, where this restaurant is there’s a lot more people out there. My family has kind of grown as of late & it’s still growing. 1^st my bro got a gf, & then my cuz, & now my bro’s gf is pregnant. So on father’s day we had a party of 8 for the restaurant, they asked us if we would like a private room, I asked if there was any extra charge, they said no & I said yes to the private room. 1^st issue, when I was asked if I wanted a private room I was told it was upstairs, when we got there it was on the 1^st floor. I think what they had meant to say was that this restaurant is not wheelchair exesable. Now before someone one says ‘Hey isn’t’ that illegal!?” here in Toronto I know there are some buildings that can be exempt from those rules depending on the age of the building & whether or not it is a historical land mark, & I don’t’ know if that holds true for the Old Scots House.  Oh yeah & Baton Rouges idea of private room seemed to mean no one else is going to be sat in this area for a few hrs so you’ll be alone for a bit. These things wouldn’t have bothered me that much (at least not enough to generate a blog post) if it hadn’t been for other things to happen, or not happen as the case may be. At the begging of the meal our waiter informed us that Baton Rouge worked in a team atmosphere, meaning you could ask any server for something and they would help you out. Now I go to Jack Astor’s a lot & that’s one of their things & they do it really well, someone other than your server could show up at your table with your food & you could ask them for something & your server might return with it or someone else in a timely manner, Jack Astor’s knows how to do it. Baton Rouge on the other had doesn’t have to fully figured out, or at least this location doesn’t. 1^st off if any of us who had refillable drinks, water, coffee, pop, etc we were never asked if we wanted a refill, we had to ask our server whenever he came by, if that wasn’t just slightly annoying we had an incident with my bro’s dessert. My bro ordered Apple Cobbler, with ice cream on the side, when the apple cobbler arrived the ice cream was right on top of it, so they took it back & took the ice cream off, here’s the problem, my bro is allergic to dairy he was giving the ice cream to my mom for her dessert. When they brought out the dish my bro noticed that they had just scrapped the ice cream off & he had to get them to get him a new one, explaining his allergy. The guy who had been dealing with my bro’s dessert was not our server, now between him taking it back, again, & our server finding out we don’t know how long it was, but our server came out thinking that my bro had gotten his apple cobbler, which he hadn’t, so when the apple cobbler came back to us with the ice cream on the side the ice cream was almost completely melted. I never did find out how my bro liked the cobbler, but that thing must have spent some time under one of those restaurant heat lamps. On top of that we had to ask another server for our bill since our server disappeared.  Now I want people to understand I don’t complain lightly, I have worked 10 years in customer service, & I also have a Diploma in Hospitality & Tourism Administration, I have some idea what I’m talking about. My biggest problem with the bad experience is the food was awesome!!!!! Luckily there are a couple of other Baton Rouges in Toronto, but still the one we went to is so pretty & we were so looking forward to it. I’m hoping to add Baton Rouge to the restaurants we go to when I’m at the FanExpo, hopefully the Baton Rouge at the CNTower is a lot more organized than the Scarborough Town Centre one was.